Castor Liability

Castors-online is a wholly owned Subsiduary of P&L Industrial Equipment Ltd and operates only from our Head Office & Warehouse at Britannia House, Unit 3 Edwin Road, Manchester, M11 3ER.  We do not sell on E-Bay or any other internet Auction Site and have no connection what so ever with any vendor purporting to be part of castorsonline nor allow our product range to be sold in that manner,  



About Us


P&L Industrial Equipment Ltd (castors-online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
P & L Industrial Equipment Ltd
Britannia House
Unit 3 Edwin Road
Manchester
M11 3ER
Phone: 0161 273 2626
Fax: 0161 274 3633
Email: sales@plcastors.co.uk

All Content, Technical Data & Images displayed on this web site are the Sole Property of P & L Industrial Equipment Ltd and covered by various copy right. no copy may be published in any way shape or form without the express permission in writing from the author ie P & L Industrial Equipment Ltd, Britannia House, Unit 3 Edwin Road, Manchester M11 3ER.

Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from any destination other than the united kingdon please phone our customer services line for an up to date quotation on shipping charges.

We accept most major credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


When ordering please observe the following delivery charges. Standard UK 1-2 Bussiness Day Service is £7.95 per consignment & for small orders of £12.50 & under £5.95. Priority Next Business Day are Charged at £9.50 (orders place Friday before 1pm will then be delivered Monday & order placed Saturday & Sunday will be despatched Monday for Tuesday. Carriage is free of charge on all orders above £250. For Non UK Mainland Small Order of £12.50 and under shipping will be Charged at £5.95 with orders over that value are as follows, Northern Ireland is charged at £12.00, Eire 2 Day Service is £15.00 Jersey & Guernsey £19.50 & Isle of Man is £18.00, The Scottish Highland & Island Region is charged at £15.00. All non mainland deliveries are 2-3 day service. If you are outside the United Kingdom please contact our customer services department who will quote your delivery costs. Orders are generally shipped the same day if your order is received by 2pm Mon to Thursday & 1pm Friday. Back orders and high volume orders may take 2-3 days and a credit made for the difference between Standard & Priority Service in this instance.All values are nett of VAT.
Shipping is out sourced subcontract and no claims can be made for non delivery by the shipping agent above the value of the order.

PLEASE NOTE THAT FROM 23rd NOVEMBER UNTIL 4th January 2021 DPD WILL NOT BE OFFERING BEFORE 12 & BEFORE 10.30 SERVICE

Delivery Schedule



We deliver your order right away. We will normally send your order to you in 2-3 business days. Carriage charges apply to mainland UK destinations only. If you are outside the UK mainland PLEASE CONTACT OUR CUSTOMER SERVICES DEPARTMENT WHO WILL QUOTE YOU THE RATE.

Back Orders


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security


for Credit card security pleaseplace your order by adding your goods to your cart and proceeding to checkout you will redirected to RBS Worldpay totally secure payment provider and if you would like a voice verification of you transaction then please phone our customer services line to credit card details. Tel 0161 273 2626

Credits will processed striclty to the payment method used by the client. In accordance with Anti Fraud Meassures refunds that are to be made bank transfer can only be completed by written request and indipendant bank verification by both parties bank services. a fund quarantine period of 14 days is in place for electronic refunds made when the original purchase was made by any othe rmeans, all other Standard refunds made by credit or debit card will be made immediatley as well as refunds where recipricol terms are already in place

Guarantee


We are the internet selling wing of P & L Industrial Equipment Ltd, and as such guarantee a no quibble money back promise. We are A quality assured company registered to BS:EN:ISO 9000 2004 Cert No 900080 . We are a market leader and distributor for most Brands of Castor & Wheel Including Blickle of Germany to whom we are an exclusive Distributor in the UK and major business partner. Other products and details can be found on our non interactive technical site www.plcastors.co.uk

Reaching Us


If you need to reach us, please email us using the link on the store page or directly to sales@castor-online.co.uk, alternatively, you can call on 0161 273 2626 International +44161 273 2626 or fax us on 0161 274 3633 or write to us at
P & L Industrial Equipment Ltd
Britannia House
Unit 3 Edwin Road
Manchester
M11 3ER

Returns Policy


All Purchases made on our online store www.castors-online.co.uk are fully compliant with our standard policy and the quality assurance registration of P & L Industrial Equipment Ltd Britannia House, Unit 3 Edwin Road Manchester M11 3ER. You can return any goods to us if they are not totally to your satisfaction or are defective in any way. You will recive a full refund on the payment method you have used by the secure WORLD PAY System. All faulty equipment will be recorded in our non compliance system in addition to any Customer complaint. If you have purchased goods incorrectly and the goods are not faulty in any way and are oustside our stock portfolio we may impose a 10% restocking charge in certain circumstances.The charge of shipping would not normally be refunded if the goods are free from defect and ordered incorrectly. You are encouraged to contact us by Telephone at 0161 273 2626 or by E-Mail at sales@castors-online.co.uk and your complaint will be treated in the strictest confidence. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms


All major credit and debit card transactions prior to despatch unless by prior arrangement.
Cheques are accepted and should be made payable to P & L Industrial Equipment Ltd after clicking INVOICE WITH ORDER at checkout.VAT no 150 412906





General service applications, e.g. trolleys, office furniture
Hospitals, e.g. hospital beds
Industrial sector:
E.g. transport equipment of medium to heavy load capacities

Load Rating Calculation

The load rating give on this Web site is per castor.
The Load bearing of castor in sets is as follows

Set of 4 castors placed equally at the corners where floor may have any uneven surface
= castor load X 3

Set of 4 castors placed equally at the corners where floor is confirmed to be complettely flat and free from any obstruction. = castor load X 4

Set of 4 castors 2 x fixed placed parrellel Centrally & 2 swivel centrally at each end (Diamond Pattern) = castor load X 2

Set of 3 castors 2 x fixed & 1 swivel = castors load x 2.5

Set of 3 castors swivel = castor load X 2



2.0 Misuse

Misuse, i.e. utilization of wheels and castors for purposes other than specified as intended use is for example if:

a) Wheels and castors are used with higher load capacities than those specified in the catalogue.
b) The objects are used on unsuitable, uneven floors.
c) The ambient temperatures are too high or too low.
d) The objects are moved by force with the wheels locked.
e) The objects are exposed to particularly aggressive substances.
f) The objects are subjected to improper rough impact and shock loads.
g) Foreign matter may intrude into the tyres.
h) Wheels and castors are used at excessive speeds.
i) Modifications not approved by the manufacturer.
j) power towing over 4kph
k)temperature normal range is -20c to +80c Although below -5c the performance can be impared.
l) Low Temperature Products can be supplied at extra cost with a range of -40c to +80c


5.0 Information and Instruction Obligations

The following documents are available for the compliance with information and instruction obligations as well as maintenance requirements in accordance with the German product liability law:


For the trade sector:
Catalogues with product and user information
For the processing sector:
Catalogues with product and user information
For the user:
Product and user information

Any and all illustrations, drawings, dimensions, etc. are subject to changes and are therefore non-binding.


For compliance with the products´ intended use, correct fitting is particularly important:
a) The product must be firmly fitted to the object at all provided fitting points.
b) The object must show sufficient retaining strength at these points.
c) The product´s function must not be affected or changed by the fitting arrangement
d) Swivel castors must be fitted with their swivel axles in vertical direction.
e) Fixed castors must be fitted with their wheel axles in alignment.
f) Only swivel castors of the same type may be fitted to an object. If fixed castors are also fitted, only castors recommended for such fitting by the manufacturer may be used.

Products used in damp areas, products exposed to direct weathering as well as products used near the sea or in aggressive, corrosion-developing ambiences require approval as special versions.

Products used in a temperature range below 5° C and above 30° C require approval as special versions. Under no circumstances must standard products with nominal load be used under such conditions.

Wheels, brackets, brake systems and axle accessories represent one functional unit. Liability can only be granted for original products.

All possible loads must be known for the selection of wheels. Otherwise, such loads are to be estimated in accordance with sufficiently increased safety factors.


3.0 Product Specifications

Where no product specifications are contained in our catalogues, brochures, specification sheets, etc., the requirements placed upon our wheels and castors and the components thereof must be agreed with us.

Within this context, the relevant DIN, ISO and CEN standards as well as the quality standard RAL-RG 607/10 are applicable.

4.0 Product Maintenance

Depending on the respective requirements, wheels and castors must be serviced at regular intervals:

By lubrication of the bearings,
By readjustment of non-permanent connections.

Only cleaning agents which contain no corrosion-developing or damaging substances may be used.

Castors and castor components must be replaced as soon as function failures are detected.




For assurance of the wheels´ and castors´ functionality:

The trade sector is obliged to observe the specifications of this product information (Sections 1.0 - 5.0) as well as those of the user information, to obtain them from the manufacturer if required, and to forward them to the processing unit.
The processing sector is obliged to observe the specifications of this product information (Sections 1.0 - 5.0) as well as those of the user information, to obtain them from the manufacturer if required, and to forward them to the user.

Castors Online is a family run business established in 1975 and we value our customers choice above all else. Your payment details are completely safe with us as we provide you with the totally secure Total Processing Payment Gateway, so purchase with confidence.
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P & L Industrial Equipment Ltd, Britannia House, Unit 3, Edwin Road, Manchester, M11 3ER, United Kingdom
Tel: 0161 273 2626
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