Happy Customers & QA Certification
P & L Industrial Equipment Castors-online.co.uk are certified to the stringent quality assurance aims of ISO 9001:2015 as Follows.
Certificate issued By LRQA Lloyds Register Quality Assurance
Quality Management system Standard : ISO9001 2015
Scope of approval : Assembly and stock holding of Industrial Wheels & Castors
Approval Certificate No : ISO 9001 - 10025736
Original Approval : 30th October 1990
Current Certificate : 1st September 2017
Certificate Expiry : 31 August 2020
Below are a very small selection of E-Mails sent by our clients
From a broken castor on my office chair to fitting new castors in 22 hours! Thanks to an excellent website and notably excellent customer service on the phone, coupled with efficient online ordering system and prompt delivery, I was able to sort out my issue in 22 hours. Thank you for exemplary service.
Terry Morgan to email@example.com 26 April 09:01
Excellent service, ordered Monday, arrived Tuesday. Good quality castors at a fair price. Thank you. I won't hesitate to recomend your site.
3oth April at 18:33 firstname.lastname@example.org
Placed an order 30th November and delivered by 3rd December, including 2 days over the weekend.
What splendid service thanks very much.
4th December at 09.05 email@example.com
Many Thanks indeed for dispatching my order so quickly. It arrived yesterdayand the castors are now in use. your products and your customer service are excelent.
22nd January at 17.22 firstname.lastname@example.org
Castors Online were great to deal with and we are very pleased with the castors. they are exactly as advertised.
20th January at 11.40 to email@example.com
Thanks For supplying the castors which arrived next day and are now fitted and working
Dr Anthony J France
18th November at 09:38 to sales@castors-online
I got replacements. Thanks for all the good service.
18th November at 09;49 to sales @castors-online.co.uk
Many Thanks Mandy The fifth castor arrived just as I had completted the other four yesterday afternoon. I now have a computer chair that no longer gets clogged down by the carpet
19th November at 06:27 to firstname.lastname@example.org
Castors Received, thank you very much, your help is greatly appreciated
David 28th Jan @11.12 to email@example.com
Th castors have arrived and they are ideal for the job. Thank you for the kind help and understanding, it is much better dealing with family firms than large impersonal companies
Oswald 8th Jan @ 18.50 to firstname.lastname@example.org
Bill G*&% to email@example.com 02 march 14;54
I was hugely impressed by the way Castors Online does business when I spoke to Russ about an apparent malfunction on their web site when I attempted to place my first order.
This company obviously takes its customers very seriously and deserves the success it clearly enjoys when reading the comments of other customers.
Thank you my order your website, customer service and next day delivery were excellent
R Emberton 13th may to sales@castors-online.
Thank you very muck for your quick reply. I have just ordered them. What a very helpful company you are. Jan
firstname.lastname@example.org to email@example.com
Thank you so much for your fantastic service. castors ordered on-line on saturday arrived today (tuesday). A slight issue (my fault) was recified immediately.
firstname.lastname@example.org 22 Dec 13:30 to email@example.com